Terms & Conditions

TERMS AND CONDITIONS OF THE realb2b.eu ONLINE STORE

 

§1 General provisions

 

1. These Terms and Conditions set out the rules for using the wholesale online store available at realb2b.eu, including the rules for placing Orders, concluding Sales Agreements, making payments, delivery of Products, submitting complaints and using electronic services.

 

2. The online store operating at realb2b.eu is run by: 

Realne Ceny Krzysztof Alchimionek, 

VAT ID / Tax No.: 6912433269, REGON: 022166829, 

registered address: ul. Bagienna 1, 59-220 Legnica, Poland, 

hereinafter referred to as the “Seller” or the “Service Provider”.

 

3. Seller’s contact details: 

a) correspondence address: ul. Bagienna 1, 59-220 Legnica, Poland 

b) phone number: +48 883 215 777 

c) e-mail address: hurt@realneceny.com

 

4. These Terms and Conditions are continuously available on the website realb2b.eu in a manner allowing users to obtain, reproduce and store their content.

 

5. Sales conducted through the Store are strictly B2B and addressed exclusively to entities conducting business or professional activity.

 

6. The Store does not sell to consumers or to sole traders acting under consumer-like protection rules.

 

7. By placing an Order, the Customer declares that the Products are purchased solely in connection with its business or professional activity.

 

§2 Definitions

 

For the purposes of these Terms and Conditions, the following terms shall mean:

 

1. Customer / Buyer – an entrepreneur, legal person or organizational unit with legal capacity purchasing from the Store solely for purposes directly related to its business or professional activity.

 

2. Seller / Service Provider – Realne Ceny Krzysztof Alchimionek, VAT ID / Tax No.: 6912433269, REGON: 022166829, ul. Bagienna 1, 59-220 Legnica, Poland.

 

3. Store / Online Store – the online store operated at realb2b.eu.

 

4. Product – goods, movable items, goods with digital elements, digital content or services offered in the Store.

 

5. Terms and Conditions – these terms and conditions of the online store.

 

6. Order – the Customer’s declaration of intent aimed directly at concluding a Sales Agreement, specifying in particular the type and quantity of Products and Customer data.

 

7. Sales Agreement – a sales agreement concluded between the Customer and the Seller via the Store.

 

8. EU VAT number / VAT EU – a VAT identification number assigned to the Customer for intra-Community transactions.

 

9. VIES – the electronic VAT number validation system for EU VAT numbers.

 

10. Proforma Invoice / Proforma – a commercial document sent to the Customer before execution of the Order, containing a summary of transaction terms, including price, currency, VAT rate, payment deadline and payment details.

 

§3 Conditions for using the Store

 

1. In order to use the Store, the following are required: 

a) a device with Internet access, 

b) an up-to-date web browser, 

c) an active e-mail address, 

d) the ability to correctly complete electronic forms.

 

2. The Store uses technical safeguards appropriate for the services provided, including SSL encryption.

 

3. The Customer is obliged to use the Store in accordance with the law, good practice and these Terms and Conditions.

 

4. The Customer must not provide any unlawful content through the Store.

 

5. Acceptance of these Terms and Conditions is required to place an Order.

 

§3a Product presentation

 

1. Product photographs, visualisations, descriptions, technical parameters and other materials presented in the Store are for informational and illustrative purposes only.

 

2. Minor differences may occur between the presentation of the Product in the Store and the Product actually delivered to the Customer, in particular with regard to colour, shade, finish, packaging or details, resulting from the Customer’s device settings, display properties, production batch or changes introduced by the manufacturer.

 

3. The differences referred to above shall not concern the essential characteristics of the Product covered by the Sales Agreement.

 

§4 Placing Orders and conclusion of the Sales Agreement

 

1. Orders may be placed via the Order form available on the Store’s website, 24 hours a day, 7 days a week.

 

2. The Customer is required to provide accurate, complete and up-to-date data, in particular: 

a) company name, 

b) registered address, 

c) country of registration, 

d) tax identification number or EU VAT number, if applicable, 

e) e-mail address, 

f) phone number.

 

3. Placing an Order constitutes an offer to conclude a Sales Agreement.

 

4. After receiving the Order, the Seller sends a message confirming receipt of the Order.

 

5. The Sales Agreement is concluded when the Seller sends a message confirming acceptance of the Order for execution, or when the Seller sends a Proforma and the Customer accepts it by making payment, if such procedure is applied.

 

6. The Seller reserves the right to verify the Customer’s data before accepting the Order for execution, in particular the Customer’s business status, registration data, EU VAT number and the tax treatment applicable to the transaction.

 

7. In the event of doubts concerning the Customer’s data, EU VAT number, tax treatment, country of delivery, nature of the transaction or the feasibility of execution, the Seller may suspend processing of the Order until the matter is clarified.

 

§5 Prices, VAT and payment

 

1. Product prices displayed in the Store are shown in the currency indicated for the given Product.

 

2. Unless expressly stated otherwise, prices displayed in the Store are indicative until the final transaction conditions are verified by the Seller.

 

3. In the case of cross-border B2B sales to entities established in European Union member states, the prices displayed in the Store are net prices intended for entities registered in VIES and holding an active EU VAT number.

 

4. If the condition of holding an active EU VAT number validated in the VIES system is not met, the Customer shall, in the next step, receive a Proforma containing the prices and VAT rates applicable in the Buyer’s country, or other tax treatment resulting from the regulations applicable to the given transaction.

 

5. In the case of domestic sales or cross-border sales that do not meet the conditions for the VAT treatment applicable to intra-EU B2B transactions, the price shall be determined in accordance with the relevant tax regulations.

 

6. The final sale price, settlement currency, VAT rate and any additional costs shall be confirmed to the Customer no later than before execution of the Order.

 

7. The Store allows payment by the following methods: 

a) bank transfer, 

b) payment through a payment operator, 

c) other payment methods currently made available in the Store.

 

8. After placing an Order, the Customer may receive a Proforma or another payment confirmation containing the payment details.

 

9. The Customer is obliged to make payment within 7 calendar days from the date of conclusion of the Sales Agreement or from the date of receipt of the Proforma, unless agreed otherwise individually.

 

10. Failure to make payment on time may result in cancellation of the Order.

 

11. The Store does not offer cash on delivery unless the Seller expressly confirms such option for a specific Order.

 

§6 Delivery

 

1. Ordered Products are delivered within Poland and to selected foreign countries indicated by the Seller or agreed individually with the Customer.

 

2. Delivery is made to the address indicated by the Customer in the Order.

 

3. Available delivery methods, carriers and estimated delivery times are indicated in the Store or agreed individually.

 

4. In the case of international deliveries, delivery time may change due to carrier procedures, customs clearance, tax formalities or other circumstances beyond the Seller’s control.

 

5. Delivery costs are borne by the Customer unless the offer, Proforma or individual arrangements provide otherwise.

 

6. Free delivery may apply only under conditions expressly indicated by the Seller.

 

7. The Customer is obliged to check the condition of the shipment upon receipt.

 

8. In the event of visible transport damage, it is recommended to prepare a damage report in the presence of the carrier.

 

9. Any hidden damage should be reported to the Seller immediately, no later than within 2 business days from receipt of the shipment.

 

10. Upon handing over the Product to the Customer or to a carrier acting on behalf of the Customer, the benefits and burdens related to the Product, as well as the risk of accidental loss or damage, pass to the Customer.

 

11. In the case of digital Products or digital services, access is granted after payment is credited, unless the Product description provides otherwise.

 

§7 No right of withdrawal

 

1. Sales conducted through the Store are strictly B2B.

 

2. Customers are not entitled to the statutory right of withdrawal provided for consumers in distance contracts.

 

3. Return of a Product may take place only after prior written or e-mail consent of the Seller and on terms agreed individually.

 

4. If consent to return is granted, the Customer shall bear all return costs unless the Seller decides otherwise.

 

§8 Complaints and liability

 

1. Complaints regarding Products should be submitted: 

a) in writing to the Seller’s registered address, or 

b) by e-mail to: hurt@realneceny.com

 

2. A complaint should include: 

a) Order number or sales document number, 

b) Customer data, 

c) description of the issue, 

d) photographic documentation, if useful, 

e) proposed solution.

 

3. The Seller shall respond to the complaint within 14 days from receipt.

 

4. The Seller’s liability under statutory warranty towards Customers acting as businesses is excluded to the fullest extent permitted by law.

 

5. The Seller does not grant any commercial warranty unless expressly indicated in the Product description or in a manufacturer’s or distributor’s warranty document.

 

6. The Seller shall not be liable for delays or non-performance caused by force majeure, actions of carriers, administrative authorities, customs offices, payment operators or incorrect data provided by the Customer.

 

7. To the extent permitted by law, the Seller’s liability towards the Customer for loss of profits is excluded.

 

§9 Reviews

 

1. The Seller may allow the publication of reviews regarding Products or the Store.

 

2. A review may be submitted only by a Customer who has actually made a purchase in the Store.

 

3. It is prohibited to publish false, misleading, unlawful reviews or reviews infringing third-party rights or good practice.

 

4. The Seller may verify whether the author of the review purchased the given Product or was a Customer of the Store.

 

5. The Seller reserves the right to refuse publication of or remove reviews that violate these Terms and Conditions or applicable law.

 

6. Reviews published in the Store are subjective opinions of their authors and do not constitute statements of the Seller.

 

§10 Personal data

 

1. The controller of Customers’ personal data is the Seller.

 

2. Personal data is processed for the purpose of order fulfilment, customer service, issuing sales documents, settlements, pursuing claims and performing legal obligations incumbent on the Seller.

 

3. Detailed rules for personal data processing are set out in the Privacy Policy available on the Store’s website.

 

§11 Final provisions

 

1. The Seller reserves the right to amend these Terms and Conditions for important reasons, in particular in the event of: 

a) changes in the law, 

b) changes in sales, payment or delivery rules, 

c) changes in the Store’s functionality, 

d) the need to clarify the provisions of these Terms and Conditions.

 

2. Amendments to the Terms and Conditions enter into force on the date indicated by the Seller, no earlier than 7 days after publication on the Store’s website.

 

3. Sales Agreements concluded before the effective date of the new Terms and Conditions shall be governed by the Terms and Conditions in force on the date of conclusion of the Agreement.

 

4. The Customer is obliged not to place unlawful content on the Store’s website, including content infringing the law, third-party rights, personal rights, copyrights or principles of social conduct.

 

5. Agreements concluded through the Store are made in Polish or English, depending on the language version of the Store or individual arrangements between the parties.

 

6. Polish law shall govern disputes arising from Agreements concluded via the Store, unless mandatory provisions of law provide otherwise.

 

7. Any disputes arising between the Seller and the Customer shall be settled by the court having jurisdiction over the Seller’s registered office, unless mandatory provisions of law provide otherwise.

 

8. These Terms and Conditions are available at: https://realb2b.eu/terms-conditions

 

9. These Terms and Conditions enter into force on 31.03.2026.